Shipping and Returns
ORDER SHIPPING
All orders are shipped free of charge with tracked delivery. Once your order has been dispatched, tracking information will be sent to the email address provided at checkout. Orders are processed and dispatched on business days, excluding weekends and public holidays.
DELIVERY TIMES
Delivery times vary depending on product availability and your delivery address. Delivery times begin on the first business day following order placement and payment verification.
Our leather pieces are produced to order. Their production lead time is stated on each product page, and you will be notified of any changes.
Orders containing products with different availability dates may be held until all items are ready to ship.
3-DAY RETURN AND EXCHANGE RIGHT
You may request a return or exchange within 3 days of receiving your order, subject to the conditions and exceptions below.
NON-RETURNABLE ITEMS
- Leather pieces: Our leather pieces are produced to order for each customer. For this reason, they are eligible for exchange only. Returns and refunds are not accepted.
- Swimwear: Due to hygiene reasons, bikinis and one-piece swimsuits cannot be returned or exchanged.
- Sale items: All items purchased from the Sale Collection are final sale. Returns, exchanges and refunds are not accepted on Sale purchases under any circumstances, regardless of condition or reason.
RETURN AND EXCHANGE CONDITIONS
To be eligible for a return or exchange, items must be:
- Unworn, unwashed and undamaged;
- In their original condition, with all original tags attached;
- Returned in their original packaging, complete with all accessories, dust bags and inserts.
GARMENT CARE DURING TRYING ON
Please take care when trying on garments. Avoid contact with makeup, deodorant, perfume, body lotion, self-tanner or similar substances. Items returned with stains, odours or signs of wear will not be accepted and will be sent back at the customer's expense. DIRECT MESSAGE reserves the right to refuse any return or exchange that does not meet these conditions.
HOW TO START A RETURN OR EXCHANGE
To start a return or exchange, contact info@directmessagesw.com with your order number and the item(s) you wish to return or exchange. Our team will provide authorisation and shipping instructions. Items sent without prior authorisation will not be processed.
SHIPPING COSTS
- Exchanges: Shipping costs for exchanges are covered by DIRECT MESSAGE. Delivery details will be shared with you once your request is approved.
- Returns: Return shipping costs are the responsibility of the customer. We recommend using a tracked shipping service, as DIRECT MESSAGE cannot be held responsible for items lost in transit.
REFUND PROCESS
Once your return arrives, it will be inspected. If approved, the refund will be issued to the original payment method. Processing times may vary depending on your bank. Original shipping charges and any customs duties paid are non-refundable.
INTERNATIONAL ORDERS
Orders shipped outside of Turkey are final sale and cannot be returned or exchanged due to customs restrictions.
ORDER CANCELLATIONS
To cancel an order before it has been dispatched, contact info@directmessagesw.com as soon as possible. Cancellation requests are reviewed case by case depending on fulfilment status. Approved cancellations will be refunded to the original payment method. Orders for leather pieces cannot be cancelled once production has begun.
DEFECTIVE OR DAMAGED PRODUCTS
All products are carefully inspected before shipment. If you receive an item with a manufacturing defect or damage, contact info@directmessagesw.com within 48 hours of delivery, with photos of the item and its packaging. Once the defect is verified, we will provide a replacement of the same item or another appropriate solution. Your statutory rights are not affected.