Terms and Conditions

Welcome to DIRECT MESSAGE. These Terms and Conditions have been prepared to ensure that you understand your rights and obligations and to provide a seamless experience when using directmessagesw.com. Please read these Terms and Conditions carefully before using our website.

Your access to, use of, and purchase of products from directmessagesw.com are subject to your acceptance of these Terms and Conditions.

This website is owned and operated by DM TEXTILE DESIGN AND TRADE LLC, whose registered number is 13638960 and registered address is located in London, UK.

DIRECT MESSAGE reserves the right to modify these Terms and Conditions at any time. Customers are therefore required to accept the Terms and Conditions in force at the time of purchase.

PRIVACY POLICY

We recommend that you review our Privacy Policy, which also applies when users access directmessagesw.com and use its services without making purchases. The Privacy Policy explains how and why directmessagesw.com collects, processes, and uses your personal information.

INTELLECTUAL PROPERTY RIGHTS

DIRECT MESSAGE respects all intellectual and industrial property rights belonging to itself and third parties and complies with all applicable national and international laws and regulations concerning the protection of such rights.

All content featured on directmessagesw.com, including but not limited to website design, navigation elements, images, artwork, graphics, photography, text, trademarks, trade dress, and other intellectual property rights, is owned, controlled, or licensed by DIRECT MESSAGE.

No content may be modified, published, transmitted, reproduced, distributed, or otherwise exploited without the prior written consent of DIRECT MESSAGE.

DIRECT MESSAGE® (DM) is a registered trademark of DM TEXTILE DESIGN AND TRADE LLC. All products, custom patterns, trademarks, trade dress, and other intellectual property displayed on directmessagesw.com are the exclusive property of DIRECT MESSAGE and may not be used without prior written authorization.

WEBSITE CONDUCT

This website is intended for use by current and prospective customers. By using this website, you agree not to:

Use the website in any manner that may damage, interrupt, or impair its functionality;
Attempt to interfere with the operation of directmessagesw.com;
Upload or transmit viruses, malware, worms, or other harmful code;
Use spiders, robots, scrapers, or any automated means to access the website;
Engage in spamming, flooding, mail-bombing, or the transmission of unsolicited communications;
Perform any activity intended to overload, crash, or disrupt the website or its infrastructure.

THIRD-PARTY LINKS

To enhance the user experience, DIRECT MESSAGE may provide links to third-party websites. DIRECT MESSAGE has no control over such websites, which operate under their own privacy, security, and data collection policies independent of directmessagesw.com.

Accordingly, DIRECT MESSAGE assumes no responsibility or liability for:

The content of third-party websites;
Their privacy practices;
Their security measures or policies.

Accessing third-party websites is entirely at your own risk.

PRODUCT ORDERS

directmessagesw.com assumes that all purchases are made by individuals aged 18 or older. If you are under the age of 18, you may only place an order with the involvement and consent of a parent or legal guardian.

By placing an order, you confirm your intention to enter into a contractual agreement with DM TEXTILE DESIGN AND TRADE LLC. Orders may only be placed in English. You must provide a valid email address to receive order confirmations and other communications relating to your purchase.

DIRECT MESSAGE reserves the right to modify purchase limits, product quantities, and product availability at any time. Upon completion of your purchase, you will receive an order summary containing:

Product descriptions;
Size and measurement information where applicable;
Digital images representing the products available on directmessagesw.com.

PRICING POLICY

The default currency on directmessagesw.com is United States Dollars (USD). However, customers may browse or complete purchases using alternative regional currencies where available. Final prices may vary according to applicable exchange rates at the time of payment. All prices displayed on directmessagesw.com are inclusive of applicable taxes unless stated otherwise during the checkout process.

PRODUCT COLORS AND TEXTURES

DIRECT MESSAGE takes reasonable measures to ensure that product images accurately represent the original products, including specific color tones, unique textures (such as our towel or velvet collections), and hand-embroidered details.

However, variations may occur due to individual screen settings, display technologies, and color resolutions. Therefore, DIRECT MESSAGE cannot guarantee that colors or texture representations displayed on your device will exactly match the actual product colors and textures.

CORRECTION OF ERRORS AND INACCURACIES

DIRECT MESSAGE strives to ensure that all information provided on directmessagesw.com is accurate, current, and reliable. However, all information is provided on an "as is" basis without warranties of any kind.

In the event of pricing errors, typographical mistakes, inaccuracies, or omissions, DIRECT MESSAGE reserves the right to:

Correct errors;
Update information;
Refuse orders;
Cancel orders placed for products listed at incorrect prices.

These actions may be taken at any time, including after an order has been submitted.

PAYMENT TERMS

Your payment and credit card information are processed securely. All transactions are protected using standard secure encryption technology. Payments may only be made using the verified payment methods displayed on the website. Product prices and shipping charges are charged according to the procedures indicated during checkout.

By placing an order, you confirm that:

You are the authorized cardholder or account owner;
The payment information provided is accurate;
The payment method has not been reported lost or stolen.

Your financial institution may request additional verification before authorizing payment. If payment authorization cannot be obtained, the order will not be completed.

CUSTOMS DUTIES AND IMPORT TAXES

DDP (DELIVERED DUTY PAID) / DDU (DELIVERED DUTY UNPAID) Standard international orders are calculated during the checkout process. Depending on the shipping destination, duties, taxes, and customs fees may either be prepaid at checkout (DDP) or required to be paid by the customer upon delivery (DDU) according to local import regulations.

Duties and taxes are calculated based on:

Applicable sales and import taxes in the destination country;
Customs processing fees;
Product classifications under international customs regulations.

These charges, once processed by local authorities, are non-refundable.

SHIPPING AND DELIVERY

DIRECT MESSAGE offers world-wide shipping options to our global customers. Orders are processed and dispatched during regular business days, excluding weekends and public holidays.

Delivery times begin on the first business day following order placement and verification. If an item is out of stock or requires specific production lead times (such as our delicate hand-embroidered items), customers will be notified accordingly.

Orders containing products with different availability dates may be held until all items become available. Customers may request partial shipments, in which case separate shipping charges may apply.

If delivery cannot be completed because the recipient is unavailable, provides an incorrect address, or refuses delivery, DIRECT MESSAGE's delivery obligations shall be deemed fulfilled. Any resulting costs, including storage fees, return shipping charges, or redelivery expenses, shall be the responsibility of the customer.

RETURN & EXCHANGE POLICY

ALL SALES ARE FINAL — NO RETURNS OR REFUNDS

At DIRECT MESSAGE, we maintain the highest standards of quality, premium craftsmanship, and hygiene. We do not accept returns or issue monetary refunds under any circumstances. All sales completed on directmessagesw.com are final.

EXCHANGE POLICY — STRICT 3 BUSINESS DAY WINDOW

We accept size or item exchanges subject to the following conditions:

Timeframe: Exchange requests must be submitted via email within 3 business days of the delivery date. Requests received after this window will not be accepted.
Swimwear: Due to strict sanitary and health regulations, swimwear items (One-Piece Swimsuits, Bikini Sets, and Separates) can only be exchanged if the hygiene liner, original branding tags, and packaging remain entirely intact and undisturbed.
Ready-to-Wear & Beachwear: Items (dresses, pants, skirts, tops, jackets) must be completely unworn, unwashed, and undamaged, with all original tags attached.
Authorization: Customers must contact info@directmessagesw.com with order details to receive exchange authorization and return instructions before shipping items back. Unauthorized shipments will not be processed.

GARMENT CARE DURING TRYING-ON

Please use caution when trying on garments. Avoid contact with makeup, deodorant, perfume, body lotion, self-tanner, or other substances. Items returned with stains, odors, or signs of wear will be rejected and shipped back at the customer's expense. DIRECT MESSAGE reserves the right to refuse any exchange that does not meet these conditions.

ORDER CANCELLATIONS

To cancel an order before it has been processed and dispatched, contact info@directmessagesw.com immediately. Cancellation requests are reviewed case-by-case depending on fulfillment status. Approved cancellations made before dispatch will be refunded to the original payment method within a reasonable processing period.

DEFECTIVE OR DAMAGED PRODUCTS

All products undergo strict and meticulous quality inspections prior to shipment, ensuring our Premium Italian Carvico fabric and hand-embroidered details meet luxury expectations.

If you receive an item that exhibits a verified manufacturing defect or damage, please contact us immediately at: info@directmessagesw.com

To qualify for a replacement or resolution, the product must be:

Unused, unworn, and unwashed;
In its original condition;
Returned with all original labels, tags, hygiene liners, and packaging completely intact.

Upon verification and inspection of the defect, DIRECT MESSAGE will provide a replacement of the same item or process an appropriate solution.

Thank you for choosing DIRECT MESSAGE. We appreciate your understanding and cooperation in helping us maintain the highest standards of premium quality, hygiene, and design excellence.