Distance Sale Agreement
Last Updated: September 21, 2026
1. PARTIES
This Distance Sales Agreement (the “Agreement”) is entered into electronically between DM KOZMETİK TEKSTİL VE TİCARET LİMİTED ŞİRKETİ, as the seller (the “Seller”), and the person placing an order through directmessagesw.com (the “Website”), as the buyer (the “Buyer”).
SELLER
Legal Name: DM KOZMETİK TEKSTİL VE TİCARET LİMİTED ŞİRKETİ
MERSIS No.: 0302107120400001
Tax No.: 3021071204
Registered Address:
HARBİYE MAH. HÜSREV GEREDE CAD. TOZAN APARTMANI
NO: 77 İÇ KAPI NO: 10
ŞİŞLİ / İSTANBUL / TÜRKİYE
Email: info@directmessagesw.com
Telephone: +90 543 175 95 23
Website: directmessagesw.com
Brand: DirectMessageSW
BUYER
Full Name: As provided during the order process
Delivery Address: As provided during the order process
Email Address: As provided during the order process
Telephone: As provided during the order process
2. SUBJECT OF THE AGREEMENT
The purpose of this Agreement is to set out the terms and conditions applicable to the sale and delivery of the product(s) ordered by the Buyer electronically through the Website, as well as the respective rights and obligations of the parties.
Before placing an order, the Buyer confirms that they have reviewed and accepted the information provided electronically regarding the product's essential characteristics, purchase price, payment method, delivery terms, and right of withdrawal.
3. PRODUCT INFORMATION
The following information relating to the product(s) included in the order is displayed to the Buyer during the order process:
Product name and essential characteristics;
Quantity;
Unit price;
Discount amount, if applicable;
Total purchase price, including applicable taxes;
Shipping and delivery charges, if applicable.
The order details may also be sent to the email address provided by the Buyer during the order process.
4. CONCLUSION OF THE AGREEMENT
By completing an order through the Website, the Buyer acknowledges that they are entering into an obligation to pay the total purchase price of the products included in the order.
The Agreement shall be deemed concluded electronically once payment has been successfully completed and the order has been received by the Seller.
The Seller shall retain records relating to the order for the period required under applicable law.
5. DELIVERY
5.1.
The products shall be delivered to the delivery address provided by the Buyer during the order process.
5.2.
The estimated delivery time shall be displayed on the Website during the order process.
5.3.
Unless a different delivery period is expressly stated, the product shall be delivered within the maximum period of 30 days prescribed by applicable legislation.
5.4.
Following shipment, the Seller may provide the Buyer with shipment tracking information, where available.
5.5.
The Buyer may be held responsible for delivery issues resulting from an incorrect or incomplete address provided during the order process.
5.6.
The Seller shall remain responsible, to the extent required by applicable law, for any loss of or damage to the product occurring until the product has been delivered to the Buyer.
6. PURCHASE PRICE AND PAYMENT
The purchase price shall be the total tax-inclusive price displayed on the Website at the time the order is placed.
Payment shall be made using one of the payment methods made available on the Website.
Payment transactions may be processed through secure payment infrastructure and/or third-party payment service providers.
By completing the order, the Buyer agrees to pay the total amount shown at checkout.
7. RIGHT OF WITHDRAWAL
Under Turkish Consumer Protection Law No. 6502 and the Regulation on Distance Contracts, the Buyer has the right to withdraw from the Agreement within 14 days from the date on which the product is delivered to the Buyer or to a third party designated by the Buyer, without providing any reason and without incurring any contractual penalty.
The Buyer may also exercise the right of withdrawal before the product has been delivered.
To exercise the right of withdrawal, the Buyer must notify the Seller of their decision to withdraw in writing or through a permanent data storage medium, in accordance with applicable law.
Withdrawal notices may be submitted using the following contact details:
Email: info@directmessagesw.com
8. EXERCISE OF THE RIGHT OF WITHDRAWAL AND REFUNDS
Where the Buyer exercises the right of withdrawal:
The Buyer shall notify the Seller of their decision to withdraw.
The product shall be returned to the Seller within the period prescribed by applicable law.
The product should, where reasonably possible, be returned unused and in a condition suitable for resale.
The Seller shall process and assess the return in accordance with applicable legislation.
Where the right of withdrawal has been validly exercised, the Seller shall issue the refund within the period and in accordance with the conditions prescribed by applicable law.
Where required by applicable law, the Seller shall refund the purchase price paid by the Buyer together with the delivery costs required to be refunded by law, subject to the applicable statutory conditions.
9. EXCEPTIONS TO THE RIGHT OF WITHDRAWAL
The statutory exceptions to the right of withdrawal shall apply as provided under applicable legislation.
In particular, the right of withdrawal may not be available for contracts concerning goods that are prepared according to the consumer's specifications or are clearly personalized to meet the consumer's individual requirements.
Accordingly, products sold through DirectMessageSW that are individually prepared, personalized, customized, or manufactured in accordance with the Buyer's specific request may fall within this statutory exception where the applicable legal requirements are satisfied.
Nothing in this section shall affect the Buyer's statutory rights relating to defective products or any other rights granted under applicable consumer protection legislation.
10. DEFECTIVE OR DAMAGED PRODUCTS
The Buyer should inspect the product within a reasonable period after delivery.
If the product has visible damage at the time of delivery, the Buyer is advised, where reasonably possible, to notify the carrier and document the damage.
This provision does not limit or waive any rights the Buyer may have under Turkish Consumer Protection Law No. 6502 or other applicable legislation in relation to defective products or other consumer rights.
11. SELLER'S OBLIGATIONS
The Seller agrees and undertakes to:
Prepare and provide the ordered products in accordance with this Agreement;
Deliver the products within the applicable delivery period;
Provide accurate information regarding the essential characteristics of the products on the Website;
Clearly disclose the purchase price and any applicable additional charges before the order is placed;
Ensure that the Buyer can exercise the right of withdrawal in accordance with applicable legislation; and
Comply with all mandatory consumer rights and obligations applicable under Turkish law.
12. BUYER'S OBLIGATIONS
The Buyer acknowledges and agrees that:
All information provided during the order process is accurate and up to date;
The delivery address provided is correct and complete;
The purchase price will be paid in full and on time; and
The Buyer will check the delivery information and the condition of the package upon receipt.
13. PERSONAL DATA
The Buyer's personal data shall be processed in accordance with the Privacy Policy and the applicable notices and disclosures relating to the Turkish Personal Data Protection Law (KVKK) available on the Website.
Further information regarding the collection, processing, storage, and protection of personal data is provided in the relevant privacy and information notices.
14. APPLICABLE LAW AND DISPUTE RESOLUTION
This Agreement shall be governed by Turkish Consumer Protection Law No. 6502, the Regulation on Distance Contracts, and other applicable Turkish consumer legislation.
Any disputes arising out of or in connection with this Agreement shall be subject to the applicable rules concerning the jurisdiction of Consumer Arbitration Committees and Consumer Courts.
The mandatory rights and remedies available to consumers under applicable legislation shall remain unaffected.
15. EFFECTIVE DATE
The Buyer acknowledges that, before completing the order through the Website, they have read and understood this Agreement and have electronically accepted its terms.
This Agreement shall become effective on the date on which it is electronically accepted by the Buyer.
SELLER INFORMATION
DM KOZMETİK TEKSTİL VE TİCARET LİMİTED ŞİRKETİ
Brand: DirectMessageSW
MERSIS No.: 0302107120400001
Tax No.: 3021071204
Address:
HARBİYE MAH. HÜSREV GEREDE CAD. TOZAN APARTMANI
NO: 77 İÇ KAPI NO: 10
ŞİŞLİ / İSTANBUL / TÜRKİYE
Email: info@directmessagesw.com
Telephone: +90 543 175 95 23