Before signing the delivery receipt, please inspect the package to check for any visible damage or issues with your product's packaging. If there is any damage, missing items, or an indication that the package has been opened (e.g., broken seal), do not sign any delivery documents. Instead, ask the courier to document the issue and return the package. Once you fulfill this responsibility, we will immediately send replacement items to you. We are not liable for any damage or missing items if you accept a package that shows signs of damage or incomplete contents. Please report this issue as soon as possible, including your contract number, either by emailing us at info@directmessagesw.com or by calling +90 541 960 96 18.

For all inquiries about your orders and product information, you can reach us from anywhere in Turkey at +90 541 960 96 18 or fill out our contact form to request support.