For items other than underwear, swimsuits, and bikinis, the product to be returned must be in its original packaging/box, with the product tag intact and not removed. The item must be returned as it was received. Damaged/altered products cannot be returned.

Please check the packages that you think may have been damaged during shipment in the presence of the delivery company representative.

Due to hygiene reasons, returns are not accepted for underwear, swimsuits, and bikini products.

No returns are accepted for damaged items that are not recorded.

GENERAL: When you place an order electronically through our website, you are deemed to have accepted the preliminary information form and the distance sales agreement presented to you. Buyers are subject to the provisions of the Consumer Protection Law No. 6502 and the Distance Sales Regulations (Official Gazette: 27.11.2014/29188) and other applicable laws regarding the sale and delivery of the purchased product. Shipping costs for product delivery are to be paid by the buyers. Each product purchased will be delivered to the buyer or the individual/organization at the address specified within 30 days, which is the maximum legal period. If the product is not delivered within this period, buyers may terminate the agreement. The purchased product must be delivered completely, in accordance with the specifications specified in the order, and if applicable, with warranty documentation and user manuals. If it becomes impossible to sell the purchased product, the seller must inform the buyer in writing within 3 days of becoming aware of this situation. The total price must be refunded to the buyer within 14 days.

IF THE PURCHASED PRODUCT IS NOT PAID FOR: If the buyer does not pay for the purchased product or cancels the payment in the bank records, the seller’s obligation to deliver the product ceases.

IF THE PRODUCT CANNOT BE DELIVERED ON TIME DUE TO UNFORESEEABLE REASONS: If there are unforeseen circumstances that prevent the timely delivery of the product, the buyer will be notified. The buyer may request to cancel the order, replace the product with a similar one, or postpone delivery until the obstacle is removed. If the buyer cancels the order; if the payment was made in cash, the fee will be refunded in cash within 14 days. If the payment was made by credit card and the order is canceled, the product price will be refunded to the bank within 14 days, although it may take 2-3 weeks for the bank to transfer it to the buyer's account.

BUYER’S RESPONSIBILITY TO INSPECT THE PRODUCT: The buyer should inspect the goods/services subject to the contract before accepting them, ensuring that they are not damaged, crushed, or torn. If damaged or defective, the buyer should not accept the delivery from the shipping company. The buyer is considered to have accepted that the goods/services are undamaged and in good condition once delivered. The buyer is obliged to protect the goods/services carefully after delivery. If the right of withdrawal is to be exercised, the goods/services should not be used. The invoice must be returned with the product.

RIGHT OF WITHDRAWAL: The buyer may exercise the right to withdraw from the agreement, without any legal or penal liability and without providing any reason, by rejecting the goods within 14 (fourteen) days from the delivery date of the purchased product to themselves or to the person/organization at the designated address. Notification must be made to the seller via the contact details below.

Company Name/Title: DM KOZMETİK TEKSTİL VE TİCARET LİMİTED ŞİRKETİ

Address: Arnavutköy Mah. Teyyareci Suphi Sk. No: 1 İSTANBUL

Email: info@directmessagesw.com

PERIOD OF THE RIGHT OF WITHDRAWAL: If a service is purchased, the 14-day period begins from the date of signing the contract. The right of withdrawal cannot be used for service contracts where service provision begins with the consumer’s consent before the withdrawal period expires. Costs arising from exercising the right of withdrawal shall be borne by the seller. Notification must be made to the seller by registered mail, fax, or email within the 14 (fourteen) day period. The product must be unused per the terms outlined in this agreement under "Products for Which the Right of Withdrawal Cannot Be Exercised."

The invoice of the product delivered to the third party or buyer (If the invoice is issued on behalf of an institution, a return invoice issued by the institution must accompany the return. Returns of orders invoiced to institutions cannot be completed without a RETURN INVOICE.)

The return form and any standard accessories that came with the product must be returned in full and undamaged, including the box and packaging of the product.

RETURN CONDITIONS: Upon receipt of the withdrawal notice, the seller must return the full amount paid and any documents that put the buyer in debt within 10 days and accept the return of the product within 20 days. If there is a reduction in the value of the goods or if the return becomes impossible due to the buyer's fault, the buyer is liable to compensate the seller's damages to the extent of their fault. However, the buyer is not responsible for changes or deterioration due to the proper use of the product within the withdrawal period. If exercising the right of withdrawal reduces the amount below the campaign limit, the discount received under the campaign will be canceled.

PRODUCTS FOR WHICH THE RIGHT OF WITHDRAWAL CANNOT BE EXERCISED: Products prepared upon the buyer's request or explicitly according to personal needs and those unsuitable for return, lower body underwear, swimsuit bottoms, makeup products, single-use items, products with a risk of deterioration or expiration, products that are not suitable for return in terms of health and hygiene if their packaging is opened after delivery, products that are mixed with other items and cannot be separated by nature, items related to newspapers and periodicals except those provided under a subscription agreement, electronically provided services and intangible goods immediately delivered to the consumer, and audio or video recordings, books, digital content, software programs, data recording and storage devices, and computer consumables whose packaging has been opened by the buyer cannot be returned under the regulations. Additionally, the right of withdrawal cannot be exercised for services that began with consumer consent before the expiration of the withdrawal period.

DEFAULT AND LEGAL CONSEQUENCES: In cases where the buyer defaults on payments made by credit card, they accept, declare, and undertake that they will pay interest and be liable to the bank under the credit card agreement with the issuing bank. The bank may resort to legal proceedings; the buyer will be liable for costs and attorney fees, and in any case, the buyer accepts that they will be liable for the seller’s damages due to late payment.

PAYMENT AND DELIVERY: You can shop on our website with your credit cards. In online payments, the total amount will be charged to your credit card at the end of your order.