We offer free shipping on all domestic orders.

Orders will ship within 3-5 business days (but will not ship or deliver on weekends or holidays). After we verify your order and payment information, we will process your order for shipping.

Delivery times are stated from the day the order is confirmed by Direct Message SW. Our aim is to fulfill all orders within the timeframe stated above but please note that delivery times may be extended due to unforeseen reasons.

If we anticipate significant delays in shipping your order we will contact you via email or phone.

Please also note that Direct Message SW is not responsible for any customs or taxes imposed on your order. All charges (tariffs, taxes, etc.) imposed during or after shipping are the customer's responsibility.

Direct Message SW is also not responsible for items damaged or lost in transit. If you received your order damaged, please contact the cargo company to make a claim. Please save all packaging materials and damaged items before making a claim.